Return, Refund & Cancellation Policy

Any amount received by QuizBee as Entry Fees, including the Fees, shall be non-refundable except wherein the Contest has been cancelled or where there has been an error in the Services.

In the event of cancellation of an event or an error in the Services, QuizBee may refund the Entry Fees after investigation into the matter by QuizBee. If any amounts are to be refunded to the User after the conclusion of the investigation by QuizBee, we shall process your request and refund the Entry Fees or part thereof, as the case maybe, within a reasonable amount of time into your Account, which may then be utilized towards other Contests held on the Platform and/or Application.

To be eligible for Withdrawals, you must be a resident of India and access the Services, Platform and Application of QuizBee from India, barring the Restricted States. If you are a prize winner living in India and are physically present in India while accessing the Services of QuizBee but are not an Indian citizen, we will remit your Winnings in Indian Rupees to the address given by you, provided, the address is within India, barring the Restricted States.

You can choose to withdraw the Winnings from your Account at any time, subject to Bonus Tickets/promotional money withdrawal restrictions. The User further agrees and acknowledges that Coins once purchased shall not be refunded and may not be withdrawn by the User into your own bank account other than in certain extenuating circumstances and on a case-to-case basis, wherein QuizBee may agree, in its sole discretion, to refund the Coins, or part thereof to the User. Any promotional/ bonus coins awarded for purchase of a package, will be deducted from the amount refunded.

You can cancel/Unjoin registrations in a game only till 5 minutes before the game starts, post which we don’t cancel the registrations.

In case we cancel your participation in any Mobile Game or Contest as a result of this, We  will return Your Entry Fee to You within a reasonable amount of time.

We will try Our best to create the best user experience for You. If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payments made through a payment gateway, payment refunds will be made to the same account.

Users must use any money in their Account within 365 days. Quizbee shall have the right to directly forfeit any such unused amount after 365 (three hundred and sixty five) days.  The idle Balance amount lying in your account may be withdrawn only in exceptional circumstances, determined on a case to case basis on the sole discretion of Quizbee.